1.Updating my device firmware is taking too long or has failed.
2.The app is crashing frequently
3.How to use Cloud free trial
4.Cloud Cost/ Cloud Plan
5.When and how can I access cloud footage?
6.How will my subscription be renewed?
7.How do I stop the automatic renewal and recurring fees for my cloud subscription?
8.What should I do when the renewal for my cloud service fails? (Android)
9.What do the Notifications ON and OFF do at the top of the home page?
10.My wireless device won't connect to my WiFi using "Zink"?
11.How to add a solid blue camera, not on your account.
12.My wireless device won't connect to my WiFi using "Legacy” and “Smart Link".
13.My motion detection/alerts are not working.
14.Internet: Can I connect my smart device to a wireless hotspot?
15.Internet: How can I improve my wireless signal?
16.Internet: I can access my device when I'm using my own WiFi network, but I can't access it remotely.
17.Internet: I can't see my device's live video?
18.Internet: What do I do if I can't view my device anymore after changing my internet provider/router, Network nameWiFi SSID, or WiFi password.
19.How long does the door/window sensor's battery last?
20.Will third-party accessories work with the Zmodo device? What protocol does the sensor use to communicate with the Zmodo device?
21.How is the video from my Zmodo device being secured and protected?
22.Can you remotely view the video stored on the Zmodo device's SD card? What format will the video files be saved in?
23.What type of infrared light does the Zmodo device use?
24.Are there any other Zmodo accessories that I can pair with the Zmodo device?
25.Setting up your door and window sensors
26.What is the Zmodo device's 360° Detection option and what does it do?
27.What is the Zmodo device motion detection range?
28.What devices can I pair the Zmodo door and window sensors with?
29.How far can the door/window sensors be installed from the Zmodo device?
30.Can I add more door/window sensors?
31.Can I customize when the Zmodo device records footage?
32.The Zmodo device will not turn on.
33.The temperature and humidity reading on my Zmodo device is wrong.
34.The Zmodo device is making a loud noise when rotating.
35.Doorbell: Can I turn off the motion notification and just keep the ring feature?
36.Doorbell: Do I have to have a mechanical doorbell chime to use a doorbell?
37.Doorbell: On what types of surfaces can I mount my doorbell?
38.Doorbell: There is a buzzing sound coming from my mechanical doorbell chime after installing my doorbell.
39.Doorbell: What happens when someone rings the doorbell?
40.Doorbell: When I answer a call, will I see a live video feed or a still picture?
41.Doorbell: Why does my doorbell restart when I press the button?
42.Account Management: How do I reset the password for my account?
43.Account Management: I want to change my account
44.Account Management: What is the default username and password of NVR/DVR?
45.Device Management: My device has already been added to by another account.
46.Device Management: Can I use multiple devices with one account?
47.Device Management: How do I rename my device?
48.Device Management: Sharing Device
49.Device Management: The time stamp for my device is wrong.
50.Notifications/Alerts: Can I adjust the sound of my notifications?
51.Notifications/Alerts: What is the range of motion detection and can it be adjusted?
52.Recording: How can I playback previously recorded footage?
53.Recording: Can I delete recorded footage?
54.Recording: Can I record videos directly to my phone?
55.Recording: What happens when my SD card is full?
56.Can I change my display resolution?
57.Can I manually turn off the IR lights?
58.Do I have to pay a monthly fee to use the app?
59.How can I reset my device?
60.How can I use my computer to view my camera?
61.How can my family members view my device?
62.How do I find the Device ID# of my device?
63.How do I use the two-way audio?
64.Is there a way to increase the image size in the app?
65.System Compatibility: Which mobile devices are compatible with the app?
66.The NVR cannot read / format the hard drive.
67.The status indicator does not blink green when I set up my camera.
68.There is no sound on the camera.
69.What does the status light mean?
70.Where are my device settings and how do I change the settings on my smartphone?
71.Where can I get the user manual?
72.Why can't I view the live stream video?
73.Zink Setup Step-by-step
74.I don't see the "ZMD_SAP" network on my WiFi list.
75.How do I stop the app from sending notifications to my phone?
76.Can I adjust the duration of the motion alert clips?
77.Where can I find my clips after I download them from the alerts?
78.Can I use the camera to look outside a window?
79.(For iOS users) I purchased my subscription through an iCloud subscription but my cameras don’t appear to have cloud service. How do I fix this?
80.During setup, I am seeing the error message “Current WiFi” or “Current WiFi: unknown SSID”. How do I fix this?
81.My camera is not showing a LED status light. How can I resolve this?
82.I am having issues with the Zink setup.
83.I am having issues with the QR setup.
84.I believe my device is broken. How can I request a replacement?
85.Am I able to view more than one camera at the same time?
86.Can I edit my account email address?